It is possible to take your medication with you on a trip. Please communicate this to your carrier or us if you booked your transportation with us. If we are not aware of this, there is a chance that medication will be refused.
Have you booked a holiday? Then you’ll to be sure your payment is in good hands. SGR will ensure this. If our agency is facing financial problems, there is no need to worry. Even if they we bankrupt, your trip will still go ahead or be reimbursed. SGR is a unique guarantee for consumers. A guarantee that many countries and/or travel agencies don’t offer.
On the day of arrival you often cannot immediately enter the apartment. You will be given the option to place the suitcases in the apartment. You can usually enter the apartment between 1:00 PM – 4:00 PM.
Of course we hope that it will not happen, but it is possible that the apartment or the trip does not go as planned. We advise you to always report complaints about the apartment on site, as action can then be taken immediately. If you want to submit the complaint afterwards, you can contact us or write an e-mail to: firstname.lastname@example.org
We offer apartments in Benidorm located in Gemelos 22. For people traveling from the Netherlands, we also offer Travel Packages incl. transportation.
If not mentioned, you will only book an apartment.
Yes that is possible! You can indicate this when making the reservation. Because we arrange the layout of the apartments ourselves, we always try to ensure that you get the apartment that best suits your needs.
Our apartments do not have their own washing machine. However, there is a central launderette behind our reception. You can get coins for the washing machine at the reception. Washing coins are € 4,- and coins for drying are € 6,-.
Nowadays you have to book and pay for the hold luggage separately at Transavia. You can arrange this with us in advance when booking. You can choose from: 15, 20, 25 or 30 kg checked baggage.
The wheelchair can be taken to the gate, but it must always be registered in advance! So make sure you always inform us immediately when booking, so that we can take it with you to the gate. After landing you will immediately receive the wheelchair from the purser.
You can always bring a walker to the gate, where you must hand it over to the purser. There are no costs associated with bringing a walker, and you do not have to report this when booking.
It is possible to take a buggy with you during the flight, this will be accepted when you arrive at the device. There are no costs associated with bringing a buggy, and you do not have to indicate this when booking.
We can of course arrange this for you. Transavia offers special services for passengers who cannot reach the plane independently. This is always free of charge, but it must be communicated to us when booking.
We can arrange the transfer for you if you have booked a flight to Alicante Airport. More information about the options for transfers you find at our transfer page.
A new law in Spain has forbidden to bring a dog in the transfer bus on the top deck. Therefore it is not possible to bring your dog in the bus. However it is possible to have your dog transported in a crate or travel bag in the luggage compartment.
It is possible to book your bus via Siroco – Gemelos 22. You can communicate this at your reservation via the website, mail or telephone. Costs for the bus will be communicated and require your confirmation. The bus can also be included in our offered travel packages from the Netherlands (only if mentioned).
We work together with Solmar for your bus transport from the Netherlands. A few times a week there are luxury Royal Class and First class buses to the Costa Blanca. These buses are provided with the necessary quality marks and of excellent quality. You can relax from the moment you step on the bus. The driver and hostess will ensure that you arrive safely at your destination.
See https://siroco-gemelos22.com/bus-tickets/ for more information.
It is allowed to bring 1 piece of hand luggage and 1 piece of hold luggage per person. A maximum weight of 20 kg applies for your hold luggage and the following dimensions: height 70 cm, width 30 cm and length 80 cm. Your hand luggage consisting of 1 bag must fit underneath your seat. If your hand baggage does not fit under your seat, the driver will place the hand baggage in the hold for safety reasons.
It is necessary to provide your luggage with a luggage tag. Extra and special luggage, such as a collapsible wheelchair, walker and (child) buggy, must be registered separately. Only a limited number of these can travel with you, so please always indicate this immediately when making your reservation!
Extra luggage for winter visitors: on special request it is possible to bring an extra suitcase per person, but you must inform us in advance! If we are not requested to do so in advance, the 2nd suitcase may be refused. A maximum weight of 20 kg and the dimensions 70x30x80 cm also applies to this 2nd case.
It is possible to bring a dog with you to Gemelos22 in winter. Your dog can also be taken along at an additional cost, but must be requested in advance. Only a limited number of dogs are allowed per bus trip. Passengers traveling with a dog are also placed in the top and rear of the bus. Make sure that the dog may not weigh more than 8 kilos!