We respect your privacy 

Siroco-Gemelos 22 attaches great value to your trust in our organization, which is why we handle the personal data you provide us with carefully. With this policy we inform you how we handle your personal data.

Siroco-Gemelos 22 is the trade name of Boekingskantoor Siroco BV located in Reeuwijk, the Netherlands and registered with the Chamber of Commerce under number 5594107. This privacy statement applies to all processing of personal data that Boekingskantoor-Gemelos 22 receives from or about you on a of the moments or ways described below.

• You visit our website and/or book a trip via our website
• You register for a newsletter
• You ask a question via our contact form
• You call or email us
• You send a request 
• Or you use one of our other services.

Which personal data do we process and why do we do this?

Personal data is all data that tells something about you or that we can relate to you. Information that is necessary for our services such as your name, address, e-mail address and telephone number. Such data is required, for example, to make a booking. Or when you contact us in another way.

When you make a booking

You can contact Siroco B.V. booking office or book directly with Siroco-Gemelos 22 in Benidorm. In order to be able to make the reservation, execute, invoice and/or take care of your specified preferences, we can process the following data:

• Traveler information, stay-at-home number, passport data and data from other identity documents;
• Insurance data;
• Relevant medical information and any special requirements. Think of a limitation;
• Additional services and excursions.

In case of emergency

Unfortunately, it happens that calamities can take place, at home or at the destination. We can then inform you. The contact details of you and the person at home provided by you are used for this.

My Gemelos 22

We process personal data to create and maintain your account (if available).

Website analyzes

In order to carry out analyzes on the use of our website, we keep records, among other things:

• Information about your purchases. What, where, when and how you bought;
• Payment information;
• Information about your surfing behavior on our website;
• Information about when you click on one of our advertisements. Even if it is on a website of another organization;
• Information about the way in which you access the Siroco-Gemelos 22 website, such as IP address, information from your browser and online identifiers.

Complaints & information requests

To make it possible to handle complaints and answer requests for information, we store contact details via a contact form, during a telephone conversation and/or chats.

Newsletter

For subscribing to our newsletter, we save your e-mail details, name and preferences.

Sharing personal data with suppliers and partners

In order to be able to provide the requested products and services, we need to share your personal data with our suppliers. This includes airlines, transport companies, insurance companies and other parties.

Siroco – Gemelos 22 only shares information with parties that have signed a processing agreement and ensure that your personal data remains protected. Of course, Siroco – Gemelos 22 only shares the personal data that are relevant to the other party. This means that they only have access to the data necessary to deliver their services/products.

Legal basis for processing your personal data

We have your consent: to perform the travel agreement with you, to fulfill our legal obligation, to represent our interests. We need your personal data to be able to make a booking or to provide your services/products. Your personal data is also required to be able to make payments.

Retention period

Siroco-Gemelos 22 stores the data as long as necessary to be able to deliver the services/products and to comply with laws and regulations. When you object to a processing of personal data for commercial purposes, we register this in our systems and we no longer use your personal data for the relevant personalized and/or commercial purposes.

Cookie Statement

Cookies are used on this website to enable the various functionalities on this website, to improve the advertising offer for you and to gain insight into visitor behavior on our website.

Cookies are small information files that can be automatically stored on or read from your device (including a PC, tablet or smartphone) when you visit a website. This is done via the web browser on the device. The information that a cookie obtains about your use of the website can be transferred to secure servers of Siroco-Gemelos 22 (the trade name of Boekingskantoor Siroco Nederland B.V.) or those of a third party.

Cookies are used on our website to:

• Enable functionalities of the website and to protect the website (technical or functional cookies);
• Analyze the use of the website and on that basis improve the website (analytical cookies);
• Make the internet offer more interesting for you by showing advertisements that match your interests (advertising cookies);
• To make it possible to share our website via Social media (Social media cookies).

Technical or functional cookies

The main purpose of cookies is to save you time and effort. For example, if you adjust a web page to your personal preferences or if you navigate in a website, cookies will remember the settings and preferences you have chosen for future use. When you visit the website again later, the previously entered data can be retrieved by the cookies, so that you can easily use the possibilities of the website as you have previously set them.

Analytical Cookies

In addition, cookies are used on this website to keep statistics, so that we can gain insight into the use of our website and the effectiveness of our campaigns.

Advertisement Cookies

We also use advertising cookies so that we can improve the online advertising offer for you and gain insight into our campaign performance.

Social Media Cookies

To make it possible for you to share our information on this website through the various social media channels, we use social media cookies.

Enabling and disabling cookies

You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually change the settings of your browser so that cookies are not accepted if you wish (see your browser help page for exact instructions). If you choose not to accept cookies, you may not be able to take full advantage of the interactive features of this website or other sites you visit.

Removal of cookies

Most cookies have an expiration date. This means that they automatically expire after a certain period of time and no longer register data from your site visit. You can also choose to manually delete the cookies before the expiration date has passed. For more information about this, you can consult the manual of your browser.

Links to Other Third Party Websites

Our internet pages contain links to other websites. This privacy and cookie statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy policy of these websites before using these websites.

Your legal rights

You may ask Siroco-Gemelos 22 to inspect the data stored about you. You can also request us to change, move, supplement or delete this data. You can do this by contacting us via the contact form, sending us an email at info@gemelos22.es, or by contacting us by telephone on +34 966 889 181 on Monday to Friday during our office hours.

Changes to this Privacy and Cookie Statement

We reserve the right to adjust this privacy and cookie statement. Changes will be published on our website. It is therefore recommended that you consult this policy regularly so that you are aware of any changes. The last change took place on 12-02-2021.

Dutch Data Protection Authority

Of course we are also happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you have the right to file a complaint with the Dutch Data Protection Authority against our processing of your personal data. You can contact the Dutch Data Protection Authority for this.

Questions

If you have any questions regarding this privacy and cookie statement, please contact us, see our contact page.